Accident recovery

Accident Recovery Aberdeen

Careful, considerate recovery of your vehicle after a road traffic collision in Aberdeen, working around the police where they're in attendance.

If anyone is injured, or the road is blocked or dangerous, call 999 immediately. That comes before anything else, including calling us. Police Scotland may attend the scene, and any vehicle recovery is planned around their instructions and timing.

Recovery after a collision, done carefully

An accident is different from a mechanical breakdown, and it needs a different level of care. A vehicle involved in a collision might have a damaged wheel, a bent axle, a compromised body panel, or other issues that make standard loading unsafe if it's not handled correctly. We take that into account, assessing the vehicle at the scene and using the right method to move it without causing further damage or risk.

This service is specifically for collision damage. If your vehicle has developed a mechanical fault rather than being involved in an accident, our breakdown recovery or general car recovery pages are the better starting point.

Where we can take your vehicle

  • A garage or dealership of your choice.
  • A bodyshop for repair assessment.
  • An insurer-approved repairer or location.
  • Secure storage while you decide next steps.

Working around the scene

At the scene of a collision, our priority is getting your vehicle recovered safely without getting in the way of the police, ambulance service, or anyone else attending. We'll wait for the go-ahead where the scene needs to be managed first, and we'll ask what's needed before starting any recovery work.

A note on insurance

We're not able to give legal or insurance advice, so it's worth checking with your insurer about what they need from you, and which repairer or process applies to your policy, as early as you can. Once you know where your vehicle needs to go, we'll take it there.

Questions

Accident Recovery FAQs

Should I call the police first?

If anyone is injured, or the road is blocked or dangerous, call 999 immediately — that comes before anything else. Police Scotland may attend the scene, and any recovery we carry out is worked around their instructions.

Can you recover my car if it's not driveable after a crash?

Yes. We use appropriate loading methods for vehicles that are damaged or not safe to drive normally, taking extra care where a wheel, axle or body panel has been affected.

Can you take my car to my insurer's approved repairer?

Yes, if you give us the address. Check with your insurer first about which repairer or process they require, since this can affect your claim, and then let us know where the car needs to go.

Been in an Accident in Aberdeen?

Call us and we'll recover your vehicle carefully to wherever it needs to go.

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